• Eng

Consumers’ right of revocation

In case the customer is a consumer and he/she concluded a contract with the seller exclusively via telecommunication means, including but not limited to telephone, e-mail or fax or via the seller's website, the customer shall have a right of revocation as described below.

In exceptional cases there shall be no right of revocation:

if the customer purchased the products from the seller in order to use them in a commercial or self-employed business activity (in this case, the customer shall not be deemed to be a consumer) or

in case of products products produced according to the customers's specifications or that were clearly customized to the customer's personal needs (custom-made products).

The customer shall be entitled to revoke the contract in writing (via letter, fax or e-mail) or by returning the product, in each case within 14 days and without stating any grounds therefor. This period of time shall not commence before the receipt of these instructions in writing and not before receipt of the goods in any case. The revocation has to be addressed to: BUSER FRERES, Yuriy Shapiro, Burgholzstr. 23, 70376 Stuttgart.

Please note, if you want to take advantage of our 14-day return policy to the full extent, then please do not remove the protective film of the watch, the metal bracelet and the clasp within this period. Also please refrain from shortening the metal bracelet. Only if you follow the instructions and the product remains fully intact, are we able to refund the full purchase price.

Consequences of Revocation

In the event of a valid revocation the mutually received performances are to be returned as are any benefits gained (e.g. interest). Pursuant to Sec. 3 of the German Remote Sales Act in conjunction with Sec.  361b of the German Civil Code, you are entitled to rescind the contract within a period of 30 days (from receipt of the goods until the package is returned) by returning the goods purchased from BUSER FRERES.

Should you wish to rescind the contract, simply return the goods received from us within a 30-day period to the above mentioned address.

Before shipping back the received goods from us contact us via e-mail so we can give you instructions for shipping back the goods without charges. Otherwise shipping cost will be refunded up to an amount of 30,00 Euro only. We will return the purchase price as soon we receive the returned goods in the above pointed out condition.

Please be sure to send us a written notice (e.g. together with the package), in which you declare that you wish to exercise your right to return (i.e. to rescind the contract), so that we do not mistake the return as a product complaint

Packages for which the postage has not been paid will not be accepted.



Yuriy Shapiro

Burgholzstr. 23

70376 Stuttgart

Phone: +49(0)71126898880

Fax: +49(0)71126898882 

E-Mail: info@buserfreres.de

I/ We* revoke the concluded me/ us contract for the purchase of the following products/ the provision of the following service*.


Order date*/ received date*

Name of the consumer

Address of the consumer

Signature of the consumer (only required for communication on paper)


* Please remove if not applicable.

Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts

- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

- for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded;

- for the delivery of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;

- for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts

- for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

- for the delivery of goods if they were inseparably mixed with other goods after delivery due to their nature;

- for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.