Quality

Q: What materials are used in Buser Freres watches?

•    A: Our watches are crafted using high-quality materials such as stainless steel, bronze CuSn8, and sapphire crystal. The straps are made from premium leather. We source our components from reputable suppliers to ensure durability and luxury in every timepiece.

Q: What type of movements do Buser Frères watches use?

•    A: Buser Frères watches are equipped with high-quality Swiss or German automatic movements, known for their reliability and accuracy.

Q:  What is the process for creating a Buser Frères watch?

•    A: Our process begins with design and 3D visualization, followed by rendering and animation. After approval, technical drawings are made for production. We use classical methods for crafting cases, such as turning on lathes, cutting on EDM machines, and final polishing and engraving. Dials are printed with precise tampography, and hands are stamped, polished and then undergo bluing.

Q:  Where are Buser Frères watches manufactured?

•    A: Buser Frères watches are meticulously crafted in Germany in collaboration with DEKLA. We produce a significant portion of our components in Germany to maintain high standards of quality and precision.

Q:  How are Buser Frères watches assembled?

•    A: Each watch is assembled in our workshop. They are meticulously put together and inspected under a microscope to ensure precision. After assembly, they undergo rigorous testing for water resistance and timekeeping accuracy.

Warranty & Repairs

Q: What is the warranty on Buser Freres watches?

•    A: Our watches come with a 2-year warranty that covers manufacturing defects. Please refer to our warranty policy for more details.

Q: How do I request a repair?

•    A: If your watch needs repair, please contact our customer service team via email at info@buserfreres.com. We will provide instructions on how to send your watch to our repair center.

Payment

Q: What payment methods do you accept?

•    A: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. For more details, please visit our payment options page.

Q: Is it safe to make a payment on your website?

•    A: Yes, your payment information is secure. Our website uses SSL encryption to protect your data during transmission. We also comply with PCI DSS standards to ensure safe and secure payment processing.

Q: How do I know if my payment was successful?

•    A: After completing your payment, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact our customer service for assistance.

Q: Will I be charged any additional fees for international payments?

•    A: Depending on your bank or payment provider, you may incur additional fees for international transactions, such as currency conversion fees. Please check with your bank or payment provider for details.

Q: What should I do if my payment is declined?

•    A: If your payment is declined, please check that your payment details are correct and that you have sufficient funds. If the issue persists, contact your bank or payment provider. You can also reach out to our customer service team for further assistance.

Use and Care

Q: How do I set the time on my Buser Freres watch?

•    A: To set the time, gently pull the crown out to the first or second position, depending on your model. Rotate the crown until the hands display the correct time, then push the crown back in. Refer to your watch’s manual for detailed instructions specific to your model.

Q: How do I care for the leather strap on my Buser Freres watch?

•    A: To keep your leather strap in good condition, avoid exposing it to water, direct sunlight, and extreme temperatures. Clean it gently with a soft, dry cloth. For deeper cleaning, use a leather care product recommended for watch straps.

Q: How often should I wind my mechanical watch?

•    A: If your Buser Freres watch has a mechanical movement, it should be wound daily at the same time to ensure it keeps accurate time. Turn the crown clockwise until you feel resistance. Avoid over-winding, which can damage the movement.

Q: How do I clean my watch?

•    A: Clean your watch regularly with a soft, dry cloth. For metal bracelets and water-resistant models, you can use a slightly damp cloth. Avoid using any harsh chemicals or abrasive materials. Ensure the crown is fully pushed in or screwed down before cleaning.

Q: What should I do if my watch gets wet?

•    A: If your watch is water-resistant, it can handle brief exposure to water. However, if it is not designed for water exposure, or if it gets wet beyond its rated resistance, dry it immediately with a soft cloth and have it checked by a professional. Avoid pressing the crown or pushers while the watch is wet.

Q: How do I store my watch when not in use?

•    A: Store your watch in a cool, dry place away from direct sunlight. Use a watch box or a soft pouch to protect it from dust and scratches. For mechanical watches, consider using a watch winder to keep them running and prevent the oils inside from drying out.

Q: What is the recommended service interval for my Buser Freres watch?

•    A: We recommend servicing your watch every 3-5 years to maintain its performance and longevity. Regular servicing by a professional watchmaker ensures that your watch continues to operate smoothly.

Q: Can I swim or shower with my watch?

•    A: Watches with a rating of 50 meters or more are generally suitable for swimming, but not for diving. Avoid showering with your watch, as hot water and steam can damage seals and reduce water resistance over time.

Q: How do I protect my watch from magnetism?

•    A: Keep your watch away from strong magnetic fields, such as those produced by speakers, smartphones, and other electronic devices. Magnetic fields can affect the accuracy of your watch. If you suspect your watch has been magnetized, have it demagnetized by a professional watchmaker.

•    Personalization

Q: Can I customize my Buser Freres watch?

•    A: Yes, we offer customization options for several models. You can choose different straps,               dials, and engraving options to make your watch uniquely yours.

Q: Is there an additional cost for customizing a watch?

•    A: Yes, customization options may come with additional costs depending on the materials and features you select. The total price will be displayed during the customization process before you finalize your order.

Q: Are customized watches covered by the same warranty?

•    A: Yes, customized watches are covered by the same 2-year warranty as our standard models, protecting you against any manufacturing defects.

 

Service

Q: How can I contact Buser Frères customer service?

•    A: You can reach our customer service team via email at info@buserfreres.com.

Q: How do I get my Buser Freres watch serviced?

•    A: To service your Buser Freres watch, please contact our customer service team to arrange a service appointment. We will provide you with instructions on how to send your watch to our authorized service center.

Q: What does a typical watch service include?

•    A: A typical service includes a thorough inspection, cleaning, lubrication, and adjustment of the movement. We also check the water resistance, replace worn parts, and polish the case.

Q: Is my watch covered by warranty during service?

•    A: If your watch is within the 2-year warranty period, any manufacturing defects discovered during service will be covered. Please refer to our warranty policy for more details.

Q: How much does it cost to service a Buser Freres watch?

•    A: The cost of servicing varies depending on the type of service needed. Our customer service team will provide a detailed quote once we have assessed your watch.

Delivery

Q: Do you offer international shipping?

•    A: Yes, we ship worldwide. Delivery times and costs vary based on the destination.

Q: How can I track my order?

•    A: Once your order is shipped, you will receive an email with a tracking number and a link to track your package.

Q: What should I do if I receive a damaged or incorrect item?

•    A: If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund.

Q: Can I change my shipping address after placing an order?

•    A: If your order has not yet shipped, you can update your shipping address by contacting our customer service team.